Return & Refund Policy
Return & Refund Policy
Overview
Your satisfaction is our priority. Due to the nature of our handmade products, we accept returns and exchanges under the following conditions.
30-Day Return Policy
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be fully refunded.
How to Request a Return
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Contact us at thefieldspring@outlook.com
with your order number and reason for return. -
We will provide you with the return shipping address and instructions.
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Please do not send your purchase back without first contacting us.
Refunds
Once we receive and inspect your return (which may take up to 5 business days), we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method (PayPal). Please remember it may take some time for your bank or credit card company to process and post the refund.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
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Perishable goods (e.g., food, flowers, or plants).
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Custom or personalized products (e.g., soaps with custom engraving).
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Sale items or gift cards.
Return Shipping Costs
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If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
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For all other returns, the customer is responsible for the return shipping costs. Shipping costs for your original order are non-refundable.
Exchanges
If you need to exchange an item for the same product, please contact us at thefieldspring@outlook.com. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.